Direct Marketing Policy
This policy explains Zhithera's promotional communications and the choices available to you. It covers zhithera.shop newsletters, product offers and relevant business or creator correspondence. For order and account messages, see our Electronic Communications Policy.
Promotions and service messages
Marketing can include product news, offers, newsletters and promotional cart reminders. A receipt, security notice, requested back-in-stock update or reply to an enquiry serves a different purpose. Buying a product does not require you to keep receiving promotional messages.
How contact information is used
We use the subscription choices and contact details you provide, together with the applicable permissions for the purpose and destination. A business or creator may also receive an individually relevant partnership enquiry at a publicly provided professional contact address, where permitted. That correspondence is separate from signing someone up for our retail newsletter. Tell us if the address is unsuitable or you do not want further contact.
A promotional message should identify Zhithera, describe the offer accurately and explain how to stop further marketing. Any advertised discount, sample or ambassador opportunity is subject to the stated eligibility and terms; receiving an invitation or submitting a form does not mean approval or a guaranteed benefit.
Stop marketing or change your choice
Use the unsubscribe link in a marketing email, or email [email protected] with the address to be removed and the type of message concerned. You do not need to provide a reason, create an account or pay to make a request. You can also object to further partnership correspondence by replying to it.
We process requests as promptly as possible and within applicable legal time limits. A message already being sent may cross with your request. We may retain a limited suppression record so the address is not added back to the same marketing list. Opting out does not stop necessary communications about an existing order, payment, account security or an enquiry you ask us to handle.
Website advertising and privacy choices
Email subscription and website tracking are separate controls. The footer's Do not sell or share my personal info link opens our cookie and privacy preferences. The opt-out action switches off marketing and optional personalization for that browser; analytics can be adjusted separately. See our Cookie Policy for how the choice is saved and its browser-specific scope.
Applicable privacy law may give you rights to access, correct or delete information, or to object to or opt out of particular processing. Contact [email protected] for an account-level request. We may need enough information to locate the relevant record, but do not send passwords, payment credentials or unnecessary identity documents in an ordinary message.
Providers and third-party platforms
Service providers may process contact or campaign information to deliver or measure communications for us, as described in our Privacy Policy. An advertisement or link on an external platform is also subject to that platform's own privacy controls.
Our content and how to contact us
Our diffusers and oils are for ambient scenting. Promotions must not present them as medical treatment or promise clinical results; see our Aromatherapy Disclaimer. We update this page when our practices or choices change.
Marketing or privacy questions: [email protected]. Order and product support: [email protected]. Postal contact: Zhithera, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong.
