Electronic Communications Policy
This policy explains electronic communications connected with zhithera.shop: what we send, how you receive it, and how to manage it. Marketing choices are also covered by our Direct Marketing Policy; personal information is covered by our Privacy Policy.
Order, account and support messages
We use email and website or account notices for communications connected with your orders, account and requests. Examples include order or payment confirmations, dispatch and tracking information, account verification, security notices, requested back-in-stock alerts, returns, warranty correspondence and replies to a support or business enquiry. Which messages apply depends on the action you take and the service used.
These messages are distinct from general product promotions. Unsubscribing from marketing does not stop necessary order, payment or security communications. If you cannot receive them electronically, contact us to discuss an available way to help; do not close an account with an unresolved order simply to stop promotional email.
Marketing is a separate choice
Newsletters and promotional offers have their own subscription and opt-out controls. Use the unsubscribe link in a marketing email or contact [email protected]. Changing cookie choices affects website tracking, not your email subscription. See the Direct Marketing Policy for the distinction.
Receiving and keeping a copy
You need a working email address, an internet connection and a browser or email application that can display our messages and links. You can save or print a message or a policy page for your records. Keep the email and contact details used for your order current, check spam or junk folders, and contact support if an expected message has not arrived. A sent status does not itself confirm delivery to your mailbox.
Website notices are made available on the relevant page or in your account where supported. Payment providers and carriers may send their own messages under their own terms. If we introduce a separate messaging programme, its channel-specific terms and choices will be provided when you join it; this page does not enrol you in an SMS marketing programme.
Messages and your information
Messages may include order details and links needed for the service. Some marketing email uses images or tagged links for engagement measurement. Your email application's image and privacy settings may limit such measurement. Blocking images does not unsubscribe you, and an open or click measurement does not prove you read a message.
We keep communications and relevant consent or objection records as needed for the request, the business relationship and applicable obligations, as described in our Privacy Policy. Contact us about access, correction or another personal-information request.
Recognising a genuine message
Check the sender and destination of a link before responding. Do not send passwords, full card details or one-time authentication codes in email or account messages. Payment-provider and carrier links can legitimately lead to their own sites; when in doubt, open zhithera.shop directly and contact us using the details shown there.
Help, accessibility and changes
If a message or document is difficult to access, ask our team for assistance or an available alternative format. We update this page when our communication practices change. Electronic availability does not remove rights or delivery requirements that applicable law gives you.
Order and support questions: [email protected]. Other communication or privacy requests: [email protected]. Postal contact: Zhithera, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong.
