Electronic Communications Policy

This policy explains every kind of electronic message Zhithera., Limited (“Zhithera”, “we”, “us”) may send you, why we send it, and what control you have over each kind. It covers email, text message, telephone, and in-account notifications relating to zhithera.shop.

Marketing messages specifically are governed by our Direct Marketing Policy. This policy covers the wider picture, including the messages you receive because you have placed an order with us.

For related information, please visit our:

• Direct Marketing Policy

• Privacy Policy

• Cookies

The two kinds of message we send

Transactional and service messages

These relate to something you have already done — an order, an account, or a request. Examples: order confirmations, payment receipts, dispatch and tracking updates, delivery problems, back-in-stock notices you asked for, password resets, security alerts, warranty and returns correspondence, and changes to our terms.

We send these because they are necessary to complete the transaction or to keep your account secure. They are not advertising, and you cannot unsubscribe from them while you have an active order or account. If you no longer want them, close your account or contact us.

Marketing messages

These promote products, offers, or content. We send them only if you have opted in, and you can stop them at any time without affecting your orders. See section 5.

Channels we use

• Email — the main channel for both transactional and marketing messages.
• Text message (SMS) — used for delivery updates where you have supplied a mobile number, and for marketing only where you have separately opted in.
• Telephone — used rarely, and normally only to resolve a problem with an order.
• In-account and on-site notices — shown when you are signed in, for order status and account security.

We do not use fax, and we do not send messages through third-party channels that you have not chosen.

Text message programme terms

If you opt in to marketing texts: message frequency varies and is typically no more than a few messages per month. Message and data rates may apply — charges come from your mobile carrier, not from us. Reply STOP to end the programme or HELP for help. Carriers are not liable for delayed or undelivered messages. Consent to receive marketing texts is never required in order to buy anything.

How we identify ourselves

Every message we send carries an accurate sender name and a working reply path. We never disguise the origin of a message, and we never use a misleading subject line to get a message opened. Commercial messages identify themselves as such and include our postal address: Rm 5005, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong.

Your controls

Stopping marketing

Use the unsubscribe link in any marketing email, reply STOP to any marketing text, or email [email protected] asking to be removed from all marketing. Email opt-outs take effect within 10 business days at the latest and usually immediately; text opt-outs are immediate.

Changing what you receive

If you want fewer messages rather than none, email us and we will adjust what you are subscribed to.

Correcting your details

You can update the email address and phone number we hold in your account settings, or by contacting us. Keeping them current matters most for delivery notifications.

Tracking inside messages

Our marketing emails may contain a small image or tagged link that tells us whether the message was opened and which links were followed. We use this only to judge whether our campaigns are useful and to stop sending to addresses that never engage. Blocking images in your email client prevents open-tracking. Our Cookies Policy and Privacy Policy describe the wider picture.

Security — what we will never ask

Zhithera will never ask you by email, text, or phone for your password, full payment card number, or a one-time security code. We will never ask you to move a payment to a different account. If a message claiming to be from us asks for any of these, do not respond — forward it to [email protected] and we will confirm whether it came from us.

Links in our emails always point to zhithera.shop or to a named delivery carrier. If a link points anywhere else, treat the message as suspect.

Accessibility of our messages

We aim to make our messages readable with screen readers and at larger text sizes, and to keep meaning in the text rather than only in images. If a message we sent was difficult for you to read, tell us and we will send it in another form. See our Accessibility statement.

Content standards

Our messages describe Zhithera products as what they are: aromatic products for diffusion. They are not medical devices, and our messages make no therapeutic, curative, antibacterial, air-purifying, sleep-aid, or insect-repellent claims. See our Aromatherapy & Essential Oil Disclaimer.

How long we keep message records

We retain a record of transactional messages for as long as needed to support your order, warranty, and our accounting obligations. We keep marketing consent and opt-out records for as long as we operate the list, so that we can prove your permission and honour your opt-out.

Changes to this policy

If we change how we communicate with you in a way that affects your choices, we will update this page and, where the change is significant, tell you by email.

Need Help?

Questions about any message you have received from us: [email protected]. Postal enquiries: Zhithera., Limited (小植芳療生物科技有限公司), Rm 5005, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong. Support hours are 9:00–12:30 and 14:00–18:30, Monday to Saturday (GMT+8).