Shipping & Delivery

Last updated: 20 October 2026

From our store to your everyday space, we want you to know what to expect from delivery. This page explains order processing, available shipping services, delivery estimates, tracking and help with parcels in transit.

For returns, refunds and warranty, please see:

• Refund Policy

• Help Center

Processing Time

Processing begins after payment is confirmed and ends when your parcel is handed to the carrier. Transit time starts after dispatch, so please allow for both stages when planning your order.

• In-stock items: 1–2 business days after payment is confirmed.

• Pre-order items: the estimated dispatch date is shown on the product page. An order that mixes in-stock and pre-order items ships together once everything is available. Email us if you would like the available items sent first; a second shipping charge may apply.

• Business days are Monday to Friday, excluding public holidays in Hong Kong and the United States.

Shipping Services and Destinations

Our standard tracked service is Standard International Registered (4PX). Availability depends on your delivery address, the products in your order and the destination’s weight limits. Enter your full address at checkout to see the services available for your order. Other delivery options may appear where eligible.

Fulfillment arrangements depend on stock availability and your destination. The service selected at checkout applies to your order; this policy does not promise that every item is available from a local warehouse.

4PX Delivery Estimates

The following estimates match our current 4PX destination settings. They count working days after dispatch and do not include order processing. Transit times vary by destination; there is no single worldwide delivery window.

These are estimates, not guaranteed arrival dates. Customs checks, public holidays, weather and peak periods can cause delays. If another service is offered at checkout, refer to its displayed estimate.

SUNYOU and SUNYOU Plus Delivery Estimates

Where SUNYOU or SUNYOU Plus is offered at checkout, the estimated transit time is 13–17 days after dispatch. These are calendar days and do not include order processing. Availability depends on your destination and postal code; checkout shows only the services that can deliver to your address.

Shipping Costs

Shipping is calculated for your destination, products, shipping weight and selected service. The total shown before payment includes applicable carrier and handling charges. SUNYOU Plus handling charges are charged per parcel where applicable, rather than once for every product inside it. Rates and limits differ by route; a service appears only when the order and full address qualify.

We currently do not offer delivery to Russia. Available countries, postal codes and services are shown at checkout.

Free Shipping

Orders of US$100 or more ship free on eligible shipping methods (DHL excluded). The threshold is based on your product subtotal before discounts, and eligible methods are marked free at checkout. Any other applicable offer or promotion is reflected in your checkout total.

Wholesale accounts: retail free-shipping offers do not apply to wholesale orders. Business-order shipping is calculated according to the agreed order, weight and destination.

Tracking Your Order

You will receive a dispatch email with a tracking number as soon as the carrier scans your parcel. You can follow it from:

• the tracking link in your dispatch email;

• your order history in My Account;

• the carrier’s own website.

Tracking can take 1–3 business days to show its first movement after dispatch. If nothing has updated for 7 business days, email us and we will open an inquiry with the carrier.

Customs, Duties and Taxes

Customs authorities determine import charges using the declared value and their assessment. We do not describe every country or shipment as tax-free.

Confirmed DDP routes: where the selected route is expressly identified or confirmed as DDP, Zhithera and/or our logistics provider handles the import duties and taxes covered by that route. Any additional import assessment on a confirmed DDP shipment is handled by us or our logistics provider, not passed to the buyer as an unexpected import-tax bill. If you are asked to pay one, contact us with the carrier notice before paying so we can investigate.

Other routes: the applicable tax and clearance responsibilities must be stated for that service or confirmed with us before purchase. Do not assume a service is DDP simply because it is international or tracked. Contact support if the checkout information is unclear.

Liquids and battery-powered equipment may have product- and destination-specific restrictions. A recipient tax or customs identifier may be requested where needed for delivery. Seller or platform IOSS and VOEC registration numbers are supplied through the appropriate seller/logistics process, not requested as a buyer's personal registration number.

Address Changes and Cancellations

Check your full address, postal code and contact details before payment. If something needs changing, contact us promptly with your order number. We will confirm whether the request can be handled before dispatch. A request is not confirmation that an order has been changed or cancelled.

Once a parcel has been handed to the carrier, changes or cancellation may no longer be possible. Any carrier redirection is subject to its own conditions. Refunds and approved returns follow our Refund Policy and applicable consumer rights.

Lost, Delayed or Damaged Parcels

• Delayed: if your parcel has not arrived within 10 business days of the end of its estimate, email us and we will investigate with the carrier.

• Lost: if the carrier confirms a parcel is lost, we will send a replacement or refund you in full, including shipping.

• Delivered but not received: check with household members, neighbors and your building’s mail room first, then contact us within 7 days of the delivery scan so we can open a claim.

• Damaged on arrival: photograph the outer box and contents before discarding the packaging, and contact us as soon as possible, ideally within 48 hours. The 15-day reporting period for arrival defects in our Refund Policy still applies. We will arrange a replacement or refund under our Refund Policy.

Split Shipments

If your order includes items held in different warehouses, it may arrive in more than one parcel, each with its own tracking number. You are charged shipping once for the whole order.

Need Help?

Questions about shipping, delivery status or your order:

Email: [email protected]

Include your order number and, if available, the tracking number so we can check the shipment promptly.